Our high-density server is configured as a heavy traffic platform using E1,T1, or ISDN, and provides many service templates such as: operator one-to-one, conferencing, audio prompts, or outbound dialing with digital or analog support as well. Based on an opened system architecture, the palette of services can be easy enriched to satisfy customer requirements.

A client side application (PhoneOp) provides the operator with many useful features such as call transfer, call another operator in his own conference, mute/activate a specific client, remove a client from his conference. The operator also has a timer for each client and a global timer to register overall phone activity.

The functionality and task for each channel is displayed in a real-time status interface in order to supervise system. The interface provides two feedback variants: brief or full with a lot of technical info about the status of the channel. The application is scalable being able to support any number of hardware channels (digital/analog), without disturbing normal lines functionality.

The services, operators and other configurations are easy to use through a simple interface.

The system keeps track of all calls in a special AUDIT table inside an Access 97 database. Records may be viewed through a general report window. Other useful information can be added specifically for your business's needs.

A small client application enhances the the system (Fig.3). The operator can snap the total time in a special file PHONEOP.LOG to keep tracking of total activity. He may also call another operator in the current conference, release a conference member, or  enable or disable (mute) any member. The operator also has the ability transfer a member to another valid extension (routing). All of these operations are recorded in the server's AUDIT table.